Customer Support Supervisor job in Worcestershire

Customer Support Supervisor job in Worcestershire

Customer Support Supervisor

Customer Support Supervisor opportunity within a well established business. With ambitious plans for the future, it is a really exciting time to join the company. Already possessing an outstanding reputation for excellence within their field, they are looking to build on this by recruiting top talent who share the same beliefs in providing first class customer service.

We're looking for a proactive and motivated individual who possesses strong customer service skills with experience of supervising a  team, enabling them to reach their potential and provide an excellent service.

Working within a set of KPIs the role will require the supervision of a team of customer support advisors who are responsible for delivering a high quality and consistent query and case management resolution experience to clients. Therefore you will be responsible for organising the team and provide guidance and support on the best way to deal with queries that will positively impact the client.

Excellent benefits with the company which includes pension scheme with company contributions, discounts on shopping, entertainment , fitness & childcare, life assurance policy and private medical insurance.

Essential criteria:

  • Minimum 5 GCSEs (Grade C or above)
  • Proven experience within a Customer Service role
  • Experience in a Supervisory role
  • Confident in using Microsoft Office including; Outlook and Excel
  • Experience in meeting KPIs and SLAs are a key feature of the role.

To hear more about this role and how you can become part of an inclusive business who put their staff welfare first then please get in touch with Elektra Clark or submit your CV by clicking apply now.

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