Training Quality Manager

  • Location

    Watford

  • Sector:

    NHS, NHS Finance

  • Job type:

    Permanent

  • Salary:

    £35,000 - £40,000

  • Contact:

    Kieran Watson

  • Contact email:

    kieran.watson@cyresourcing.com

  • Salary high £:

    40000

  • Salary low £:

    35000

  • Job ref:

    890245KW

  • Published:

    15 days ago

  • Expiry date:

    2019-10-01

  • Startdate:

    ASAP

  • Consultant:

    Kieran Watson

CY Resourcing are working with a Global leader for Medical Devices. Their therapies improve the lives of two people every second!

We wish to hear from candidates who have experience of providing training in a customer support or helpline function within a medical equipment/services or high-tech business. The role is imperative in ensuring all members of the team receive the training & development needed, so they meet the quality expectations for top customer experience.

Must Haves:

  • Must possess a minimum of two years management experience
  • Experience of planning and delivering training in a comparable customer support function, covering contact handling procedures, product and system usage
  • Experience of setting up and carrying out effective quality monitoring and reporting processes in a contact centre or helpline environment
  • Proven effectiveness in planning, co-ordinating with and reporting activities to Operations Head
  • Able to demonstrate impact and success achieved in measurably improving performance and compliance to target operating and/or service standards

If you think you would be suitable for this please contact Kieran at CY Executive Resourcing kieran.watson@cyresourcing.com or alternatively call 01908 403300.

We regret that due to the high volume of applications we are unable to acknowledge every application. If you do not receive contact within 2 weeks please consider your application unsuccessful. However, if we think that your skills and qualifications may be suitable for other similar positions we may contact you in the future.